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How To: Check Export Queue

Export submissions (to Mojix, MWE, or AIS) are saved as files in a queue. This guide shows how to check the queue status.

Step 1: Open the export queue folder

  1. Open File Explorer.
  2. Navigate to C:\gatekeeper\conveyor\data\ais\
  3. Expected: You should see up to three subfolders:
Folder Purpose
todo\ Pending submissions waiting to be sent
processed\ Successfully sent submissions (archived by date)
error\ Failed submissions that exceeded max retries

Step 2: Check pending submissions

  1. Open the todo\ folder.
  2. Count the files inside.
Observation Meaning
Folder is empty No pending exports -- everything has been sent
A few files (1-5) Normal -- recently created submissions being processed
Many files (10+) Exports may be failing -- the queue is backing up
Files accumulating over time The export service cannot reach the destination

If files are accumulating, see Exports Failing.

Step 3: Check processed submissions

  1. Open the processed\ folder.
  2. Inside you will see date-based subfolders (for example, 20260206\).
  3. Files in these folders were successfully sent.

This confirms: Exports were working at some point. If processed\ has recent files but todo\ is now accumulating, the export service may have lost connectivity recently.

Step 4: Check error submissions

  1. Open the error\ folder (if it exists).
  2. Inside you will see date-based subfolders.
  3. Each failed submission has two files:
  4. The original submission file (.json)
  5. A companion error file (_ERROR.txt)

Reading the error file

Open the _ERROR.txt file in Notepad. It contains:

[MOJIX-EXPORT] Error Log for: submission-12345.json
Timestamp: 2026-02-06T10:30:00Z
Retry Count: 3/3

=== Submission Failure Details ===
StatusCode: 404
Error: Not Found

=== Response Body ===
{"error": "endpoint not found"}

=== Request Payload ===
{...the data that was sent...}

Key information: - StatusCode: The HTTP error code (see Export Errors Reference) - Error: Plain-text error description - Retry Count: How many times the submission was retried

Step 5: Check export statistics in the Diagnostics panel

  1. Open the Diagnostics panel (gear icon).
  2. Look for export statistics.
  3. Expected: Today's submission counts for each export service.

Step 6: What to do about backed-up exports

If exports are failing due to network issues

  1. Fix the network connectivity issue (see Check Network Connectivity).
  2. Files in todo\ will be automatically retried once the network is restored.
  3. No action needed on the files themselves.

If files are in the error folder

  1. Files in error\ are NOT automatically retried.
  2. After fixing the underlying issue, you can move the .json files (not the _ERROR.txt files) back to the todo\ folder for reprocessing.
  3. Or, if the data is no longer needed, leave them in the error folder.

If disk space is running low

  1. Old processed submissions in processed\ can be safely deleted.
  2. Error submissions in error\ can be deleted if the data is no longer needed.
  3. Do NOT delete files from todo\ unless you are sure they should not be sent.